UPDATE – April 15, 2020: We appreciate the kind words, patience, and support everyone has provided during these past four weeks. Our team is still safe and largely working from home, while limited staff has managed to ship about 95% of orders within 1-3 days. In no particular order, please keep in mind the following additional impacts:
- USPS Shipments: Postal pickups have been delayed by 1-2 days. Choose UPS or FedEx for fastest departure.
We have temporarily removed USPS First Class International due to service delays and suspensions.
- Tracking and Delivery: UPS and FedEx have suspended transit time guarantees, although most shipments are arriving on time. Please anticipate tracking and delivery delays from all carriers.
- DIY Kits: Our kitting assemblers are on paid leave. Please allow an extra 2-5 days for DIY kits to ship.
- Retailers: Sorry, we are unable to accept B2B orders while operating with limited staff. B2B orders will promptly resume when our full staff returns,
April 30thMay 30th.
To reiterate, the State of Illinois has extended the Shelter in Place measure to
April 30th May 30th and all safety precautions described below remain in effect.
UPDATE – March 26, 2020: To keep you and our team safe, only one employee is currently permitted to ship orders at this time. Most employees are working from home. Orders are departing within 1-2 days, unless otherwise noted on a product page.
UPDATE – March 20, 2020: The State of Illinois has issued a ‘Shelter in Place’ protective measure effective March 21st through
April 7th April 30th May 30th. JDS Labs employees will work from home where possible, and shipping may be unavailable. We will continue to provide phone and email support during this time. Orders will ship as soon as possible. Thank you for your support!
March 16, 2020: With the recent state of emergency declaration in Illinois due to COVID-19, we want to update you on what JDS Labs is doing to keep our customers and team safe. Until announced otherwise, JDS Labs is operational
and we are shipping orders.
Concerning our team, we’ve implemented a fairly intense building lockdown and social distancing policy. Employee travel is disallowed, our demo room is closed, and we are mandating a quarantine period through March 31st for those who have recently traveled.
As part of our standard quality control procedure, each JDS Labs product receives a disinfectant wipedown at the time of final packaging. We have expanded disinfectant wipedowns to include all shipments into and out of our facility.
Luckily, JDS Labs manufactures a massive amount of our parts inhouse and utilizes local suppliers wherever possible. The initial worldwide effects of COVID-19 have so far been minimal to current inventory, only delaying replenishment of our Stack RCA Cables and AC transformers. All of our global partners are safely back to work.
As most of you expect, the JDS Labs Atom DAC is nearing availability. Product announcements tend to produce a rush of traffic requiring all hands on deck. As eager as we are to share more, please understand that employee and customer safety remain our highest priority.
We’ll post immediately if we feel that changes in our area will affect our ability to ship orders to you in a timely manner. Thank you all so much for your kind words and questions concerning our business.