UPDATE – March 26, 2020: To keep you and our team safe, only one employee is currently permitted to ship orders at this time. Most employees are working from home. Orders are departing within 1-2 days, unless otherwise noted on a product page.
UPDATE – March 20, 2020: The State of Illinois has issued a ‘Shelter in Place’ protective measure effective March 21st through April 7th. JDS Labs employees will work from home where possible, and shipping may be unavailable. We will continue to provide phone and email support during this time. Orders will ship as soon as possible. Thank you for your support!
March 16, 2020: With the recent state of emergency declaration in Illinois due to COVID-19, we want to update you on what JDS Labs is doing to keep our customers and team safe. Until announced otherwise, JDS Labs is operational
and we are shipping orders.
Concerning our team, we’ve implemented a fairly intense building lockdown and social distancing policy. Employee travel is disallowed, our demo room is closed, and we are mandating a quarantine period through March 31st for those who have recently travelled.
As part of our standard quality control procedure, each JDS Labs product receives a disinfectant wipedown at the time of final packaging. We have expanded disinfectant wipedowns to include all shipments into and out of our facility.
Luckily, JDS Labs manufactures a massive amount of our parts inhouse and utilizes local suppliers wherever possible. The initial worldwide effects of COVID-19 have so far been minimal to current inventory, only delaying replenishment of our Stack RCA Cables and AC transformers. All of our global partners are safely back to work.
As most of you expect, the JDS Labs Atom DAC is nearing availability. Product announcements tend to produce a rush of traffic requiring all hands on deck. As eager as we are to share more, please understand that employee and customer safety remain our highest priority.
We’ll post immediately if we feel that changes in our area will affect our ability to ship orders to you in a timely manner. Thank you all so much for your kind words and questions concerning our business.